Please click this link enter your order number received via sms, mail. Current status of the order will be displayed.
At the time of booking your order, our system already calculates the time required to deliver this to you based on production, booking delivery, etc and provides the estimated date of delivery. Due to any particular reason, if you want to expedite, please feel free to call ((888) 530-0013) or write to us ([email protected]). We shall try to explore further and advise.
As long as your order is not shipped out, you can let us know future dates when you will be available. We shall try to reschedule your delivery.
To cancel or modify your order, please contact our Customer Service Representatives with your request. However, we cannot guarantee your request to modify or cancel.
Online Return Policy
Most merchandise can be returned within 30 days of purchase unless noted in our Online Return Policy Exceptions. Refunds will be issued to the original form of payment. Our actual hipping charges will be deducted from the refund unless the return is the result of an error by 10BK. Please note bundled items need to be returned with all components for a full refund.
Please see the step by step order placement manual….. Click here…..
Please refer to the Installation manual (available in each product page) on how to maintain your products.
Please refer to the Installation manual on how to clean the products.
We provide 1 to 3 years warranty, please refer to our installation manual for further details.
Please refer to the installation manual to find out what replacements parts are available for you to purchase.
Unfortunately our scope does not cover installation. Please refer to our installation manual. If you have any queries, contact our customer support team.